Mr Krabs
Active member
Good day,
I hope this message finds everyone well. I have a few concerns regarding the motor plan and condition of our newly acquired BMW.
We recently purchased a BMW with one year left on its motor plan, which we intend to extend by an additional two years if possible. The car was purchased from Audi Bloemfontein, and they had it inspected by BMW Bloemfontein. We also arranged for an additional inspection by Screan, who confirmed the vehicle's good condition. BMW Bloemfontein approved the vehicle’s condition and would processe the motor plan transfer.
The car was delivered to us via truck, at our expense, and was subject to a test drive/demo. Upon inspection, I noticed a small lateral chip on the windscreen. The delivery team and the salesman assured me that the chip had been repaired. Additionally, I found the ride to be slightly bumpy at low speeds, to which I was advised that the new tires might need to be re-pressurized due to their stiffness. At the time, I accepted this explanation.
Furthermore, I discovered that the left door trim was loose and had come apart. BMW Bloemfontein had the car for two days, and I am uncertain if this issue originated there. Audi has suggested booking the car in on Monday at BMW to have the trim reattached.
Believing the car had passed four independent inspections—one each from Dekra, Screan, Audi & BMW Bloemfontein—we signed the delivery notice in good faith. Car was dusty and had bird poop from the travel. So washed it.
I had the windscreen crack repaired as it hadn’t been properly fixed on Saturday. Despite re-pressurizing the tires, the car still feels bumpy. I booked an appointment over the weekend and brought the car to BMW Constantia today. Initially, BMW Constantia couldn’t inspect it as the motor plan needed an update on Ownership. After I contacted both Audi and BMW Bloemfontein, the motor plan was updated within minutes.
During the inspection about the door, and bumpiness, BMW Constantia identified heat damage on the right headlight, which isn’t covered by the motor plan. They also found that three rims are buckled and all four tires are non-run-flat, lower-quality Chinese brand tires. They quoted R47,000 for the door trim repair, x3 new rims, and replacing the tires with x4 new run-flats.
I was quite surprised to hear this. BMW Constantia mentioned that the motor plan transfer of ownership shouldn’t have been approved, given these issues. They suggested that either Audi or BMW Bloemfontein should cover the repair costs. I have called and emailed both Audi and BMW Bloemfontein, and BMW Bloemfontein promised to get back to me tomorrow with work report and resolution from management. Audi’s response was as follows:
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First I would like to apologize for the car not being 100% when you got it.
According to BMW CT there are 3 issues.
1- Head light.
BMW BFN did pick up the mark on the right front head light. They did inform me that there were after marked globes installed by the previous owner. This caused them to generate too much heat. They replaced the globes with original globes, preventing any further damage. Although there is a mark on the lens, it will not influence the performance of the light and therefore don't justify replacing it.
2-Tyres
Our workshop did install tyres that are not run flat tyres. You will see there is a BMW tyre pump in the boot. When a car is fitted with a pump, you do not need to have run flat tyres. Our Audi's work that way and i also confirmed it with BMW Bloemfontein. Remember, run flat tyres you can drive while they are flat. Therefore, you won't have a pump if you have run flat tyres.
3 - Wheels
I did an investigation and found that our workshop did pick up that the wheels are bent and did inform the previous manager at Audi pre owned,
He unfortunately did not have it fixed as he was supposed to and is not working for us anymore.
I have arranged with a place called Mag Master in Cape Town to have the wheels fixed. I will whatsapp you their details. There is even a chance they might have other wheels that they can put on your car, so you don't have to leave the car there while they fix the wheels. Please take the car there at your earliest convenience so we can have this problem resolved. We will carry the cost to have the wheels fixed obviously.
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I raised my concerns with BMW Constantia about the possibility of the motor plan being voided. They are currently discussing it internally with their dealer principal and management. After researching, I found that the motor plan would be voided if repairs were conducted outside the BMW-approved network.
In the process of buying the car. We weren’t informed of any motorplan repairs by BMW Bloemfontein—only that the motor plan transfer was approved.
The service history I accessed after motorplan transfer and printed out for me by BMW Constantia, dated the 24th, indicates that both rear wheel bearings were replaced under the motor plan in Bloemfontein during their 2-day inspection, making it unlikely that three buckled rims would have been missed during this process. Before purchasing the car, I was only able to view the service history records up to before the inspection at BMW Bloem.
Now, am I essentially stuck with this? We’re obviously not willing to cover the costs. BMW Constantia suggested that either BMW Bloemfontein or Audi Bloemfontein should cover it, with Audi willing to pay for third-party work at risk of motorplan being voided. We purchased the car for R390,000, minus R10,000 allocated for traffic and transport costs, and secured an interest rate of 11.6% with our bank. BMW Constantia reassured us that the car wasn’t necessarily a lemon. They confirmed that the mileage and motor plan were favorable, and aside from the headlight, wheels, and rims, everything else appeared to be in good condition.
I hope this message finds everyone well. I have a few concerns regarding the motor plan and condition of our newly acquired BMW.
We recently purchased a BMW with one year left on its motor plan, which we intend to extend by an additional two years if possible. The car was purchased from Audi Bloemfontein, and they had it inspected by BMW Bloemfontein. We also arranged for an additional inspection by Screan, who confirmed the vehicle's good condition. BMW Bloemfontein approved the vehicle’s condition and would processe the motor plan transfer.
The car was delivered to us via truck, at our expense, and was subject to a test drive/demo. Upon inspection, I noticed a small lateral chip on the windscreen. The delivery team and the salesman assured me that the chip had been repaired. Additionally, I found the ride to be slightly bumpy at low speeds, to which I was advised that the new tires might need to be re-pressurized due to their stiffness. At the time, I accepted this explanation.
Furthermore, I discovered that the left door trim was loose and had come apart. BMW Bloemfontein had the car for two days, and I am uncertain if this issue originated there. Audi has suggested booking the car in on Monday at BMW to have the trim reattached.
Believing the car had passed four independent inspections—one each from Dekra, Screan, Audi & BMW Bloemfontein—we signed the delivery notice in good faith. Car was dusty and had bird poop from the travel. So washed it.
I had the windscreen crack repaired as it hadn’t been properly fixed on Saturday. Despite re-pressurizing the tires, the car still feels bumpy. I booked an appointment over the weekend and brought the car to BMW Constantia today. Initially, BMW Constantia couldn’t inspect it as the motor plan needed an update on Ownership. After I contacted both Audi and BMW Bloemfontein, the motor plan was updated within minutes.
During the inspection about the door, and bumpiness, BMW Constantia identified heat damage on the right headlight, which isn’t covered by the motor plan. They also found that three rims are buckled and all four tires are non-run-flat, lower-quality Chinese brand tires. They quoted R47,000 for the door trim repair, x3 new rims, and replacing the tires with x4 new run-flats.
I was quite surprised to hear this. BMW Constantia mentioned that the motor plan transfer of ownership shouldn’t have been approved, given these issues. They suggested that either Audi or BMW Bloemfontein should cover the repair costs. I have called and emailed both Audi and BMW Bloemfontein, and BMW Bloemfontein promised to get back to me tomorrow with work report and resolution from management. Audi’s response was as follows:
-----------------------------------------------------------------------------------------------------------------------------
First I would like to apologize for the car not being 100% when you got it.
According to BMW CT there are 3 issues.
1- Head light.
BMW BFN did pick up the mark on the right front head light. They did inform me that there were after marked globes installed by the previous owner. This caused them to generate too much heat. They replaced the globes with original globes, preventing any further damage. Although there is a mark on the lens, it will not influence the performance of the light and therefore don't justify replacing it.
2-Tyres
Our workshop did install tyres that are not run flat tyres. You will see there is a BMW tyre pump in the boot. When a car is fitted with a pump, you do not need to have run flat tyres. Our Audi's work that way and i also confirmed it with BMW Bloemfontein. Remember, run flat tyres you can drive while they are flat. Therefore, you won't have a pump if you have run flat tyres.
3 - Wheels
I did an investigation and found that our workshop did pick up that the wheels are bent and did inform the previous manager at Audi pre owned,
He unfortunately did not have it fixed as he was supposed to and is not working for us anymore.
I have arranged with a place called Mag Master in Cape Town to have the wheels fixed. I will whatsapp you their details. There is even a chance they might have other wheels that they can put on your car, so you don't have to leave the car there while they fix the wheels. Please take the car there at your earliest convenience so we can have this problem resolved. We will carry the cost to have the wheels fixed obviously.
-----------------------------------------------------------------------------------------------------------------------------
I raised my concerns with BMW Constantia about the possibility of the motor plan being voided. They are currently discussing it internally with their dealer principal and management. After researching, I found that the motor plan would be voided if repairs were conducted outside the BMW-approved network.
In the process of buying the car. We weren’t informed of any motorplan repairs by BMW Bloemfontein—only that the motor plan transfer was approved.
The service history I accessed after motorplan transfer and printed out for me by BMW Constantia, dated the 24th, indicates that both rear wheel bearings were replaced under the motor plan in Bloemfontein during their 2-day inspection, making it unlikely that three buckled rims would have been missed during this process. Before purchasing the car, I was only able to view the service history records up to before the inspection at BMW Bloem.
Now, am I essentially stuck with this? We’re obviously not willing to cover the costs. BMW Constantia suggested that either BMW Bloemfontein or Audi Bloemfontein should cover it, with Audi willing to pay for third-party work at risk of motorplan being voided. We purchased the car for R390,000, minus R10,000 allocated for traffic and transport costs, and secured an interest rate of 11.6% with our bank. BMW Constantia reassured us that the car wasn’t necessarily a lemon. They confirmed that the mileage and motor plan were favorable, and aside from the headlight, wheels, and rims, everything else appeared to be in good condition.
