The first lesson is QC shouldn’t be picking things up. I’ve had complicated colours like carbon black metallic perfectly matched at Sandton ARC, but they polished the shit out of the front fender point where it meets the light and then tried to tell me “it’s fine”.
The real issue is not having a shit job done the first time and then they agree to your snag list and fix. The guys who stripped this car the first time and put it back together thought it was acceptable and so did QC until you complained. Now you have the same guys take it apart again and put it back.
It’s a bit like sending the steak back because it’s not medium. You don’t know what happens thereafter till it comes back.
You’re also stuck in the machine of them fixing it, calling you to check it, and hoping you say it’s okay. They also have an acceptable level of quality that the car will leave the ARC with. It’s not always possible to align everything perfectly. The ARC knows this and they might try but certain imperfections are within the realm of acceptable and that’s the main issue of contention. If you are under the impression that they will keep the car there till year end to fix things until you’re happy, you don’t know how BMW ARCs operate.
I’ve found that talking to the workshop foreman and making your expectations clear has the best outcome for you. Dravit grey isn’t that hard to colour match versus many other individual BMW colours. Panel gaps should be as close to BMW factory spec as they can manage. Overspray is just unacceptable. Don’t tolerate that nonsense. They should have taken the car into the sun to inspect the car before they called you to collect it.
It’s possible that spray is from another car that wafted through the booth when it was open or any number of reasons but that should be sorted out.
Before they call you again to collect the car. Call and ask for the foreman, or better still buy him a coffee and take it there to wynberg, explain the situation and that you’re not rushing for the car, but it also can’t stay there for ever. Make your concerns heard and let the guy take his coffee and go do his job.
Ultimately if it comes back kak the second time, you can throw all the toys out of the cot and fly into a dizzy rage since you treated the guy like a human and allowed him the chance to do it properly. And if it comes back 100 on the 100, you now have a friend there who can make sure in future things are done properly should you need to go back there for anything. It’s cheap investment - the coffee.
It can’t hurt.
