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Zambesi Auto Complaint and Advise Needed
04-12-2018, 02:25 PM (This post was last modified: 04-12-2018 02:27 PM by NBN.)
Post: #21
RE: Zambesi Auto Complaint and Advise Needed
Call their bluff and ask where is the car... I can almost bet you, that they dont or never had it! This will give you leverage to use against them, that they never procured the car to sell to you in the first place.

Lawyer up and show them that you wont be bullied, go as far as telling them they owe you interest on the money they have been witholding of yours.

Before you do anything further, please ensure that you have logged a case with BMWSA regarding this dealership , if you bank with FNB, you can formally log a case of dispute, but you have to be able to prove that you a) you received no goods from them and b) that you have made attempts to retrieve your money after 30days.
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04-12-2018, 02:30 PM
Post: #22
RE: Zambesi Auto Complaint and Advise Needed
OK, So I called BMW customer care, no help. I called BMW Finance, no Help.

spoke to MIOSA and they say that the dealership actually can claim up the cancellation fee on the car but that could be a couple of grand.

Just got off the phone with BMW Group and they are going to call the dealership and try and resolve this and get there side of the story.

Anyone here a good lawyer?

Current Rides:
2016 X6M

EX 2013 F10 M5
EX 2014 F10 M5 (450wkw 850nm)
EX 2014 M135i (280wkw 650nm)
EX 2013 M135i (275wkw 630nm)

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04-12-2018, 02:36 PM
Post: #23
RE: Zambesi Auto Complaint and Advise Needed
(04-12-2018 02:30 PM)St Lunatic Wrote:  OK, So I called BMW customer care, no help. I called BMW Finance, no Help.

spoke to MIOSA and they say that the dealership actually can claim up the cancellation fee on the car but that could be a couple of grand.

Just got off the phone with BMW Group and they are going to call the dealership and try and resolve this and get there side of the story.

Anyone here a good lawyer?
I don't think you will need the lawyer. Seems like they trying to sort it out. If you don't come right with a lawyer let me know. I know of a really good one.

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St Lunatic
04-12-2018, 02:48 PM
Post: #24
RE: Zambesi Auto Complaint and Advise Needed
(04-12-2018 02:25 PM)NBN Wrote:  Call their bluff and ask where is the car... I can almost bet you, that they dont or never had it! This will give you leverage to use against them, that they never procured the car to sell to you in the first place.

Lawyer up and show them that you wont be bullied, go as far as telling them they owe you interest on the money they have been witholding of yours.

Before you do anything further, please ensure that you have logged a case with BMWSA regarding this dealership , if you bank with FNB, you can formally log a case of dispute, but you have to be able to prove that you a) you received no goods from them and b) that you have made attempts to retrieve your money after 30days.

Thanks mate, that's what the lady at BMW Group said. She said once she has lodged a complaint I should formally send them an email stating that ive spoken to BMW group to assist in resolving this. In that same email I am going to state that if a face to face meeting is needed I would prefer to bring a lawyer just to make sure I'm covered as a consumer.

Current Rides:
2016 X6M

EX 2013 F10 M5
EX 2014 F10 M5 (450wkw 850nm)
EX 2014 M135i (280wkw 650nm)
EX 2013 M135i (275wkw 630nm)

EX 2008 E90 M3 4 door
EX 1997 323i Motorsport
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06-12-2018, 03:51 PM
Post: #25
RE: Zambesi Auto Complaint and Advise Needed
Hi all

just wanted to let you know I spoke to the dealer principal of Zambesi and we have come to an amicable gentlemen's agreement. and the issue has finally been resolved.

thank you all for the support and words of wisdom.

Current Rides:
2016 X6M

EX 2013 F10 M5
EX 2014 F10 M5 (450wkw 850nm)
EX 2014 M135i (280wkw 650nm)
EX 2013 M135i (275wkw 630nm)

EX 2008 E90 M3 4 door
EX 1997 323i Motorsport
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06-12-2018, 04:55 PM
Post: #26
RE: Zambesi Auto Complaint and Advise Needed
Great to here man. 100k is a lot of hard earned money.

On the bright side, BMWFanatics is in the process of forming a strong relationship with a dealer in JHB, from which members can benefit with purchases ranging from new cars, to used and parts. We should have some news early January. This should make it easier for our members to get things done with a dealership where we hold some weight.



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06-12-2018, 07:19 PM
Post: #27
RE: Zambesi Auto Complaint and Advise Needed
Either way, they only resolved because you put up a fight.
I wouldn’t trust that dealership . Period.
I am of opinion they would have screwed u good and solid if you let them.
Well done getting your money back.
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444YYY
07-12-2018, 09:24 AM
Post: #28
RE: Zambesi Auto Complaint and Advise Needed
(06-12-2018 03:51 PM)St Lunatic Wrote:  Hi all

just wanted to let you know I spoke to the dealer principal of Zambesi and we have come to an amicable gentlemen's agreement. and the issue has finally been resolved.

thank you all for the support and words of wisdom.

Balls stories!!!
You can't string us along like this and just tell us "I spoke to the dealer principal of Zambesi and we have come to an amicable gentlemen's agreement"

We want the full story!!

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07-12-2018, 01:26 PM
Post: #29
RE: Zambesi Auto Complaint and Advise Needed
Full story needed!
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07-12-2018, 02:01 PM
Post: #30
RE: Zambesi Auto Complaint and Advise Needed
I happy you sorted bud, but TBH this shouldn't have been an issue in the first place. Daylight robbery if you ask me. Honestly now a days is becoming hard quality to find. dunno anymore
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07-12-2018, 03:24 PM (This post was last modified: 07-12-2018 03:24 PM by Acheron.)
Post: #31
RE: Zambesi Auto Complaint and Advise Needed
(06-12-2018 07:19 PM)Veteran Wrote:  Either way, they only resolved because you put up a fight.
I wouldn’t trust that dealership . Period.
I am of opinion they would have screwed u good and solid if you let them.
Well done getting your money back.

+1.

Amicable agreement or not, the fact remains that they were clearly trying to pull a fast one. Stories like these need to be spread far and wide to ensure dealers like this one see a tangible loss in business as a result of being a bunch of dodgy f*ckers.

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Veteran
07-12-2018, 03:46 PM
Post: #32
RE: Zambesi Auto Complaint and Advise Needed
(04-12-2018 02:30 PM)St Lunatic Wrote:  OK, So I called BMW customer care, no help. I called BMW Finance, no Help.

spoke to MIOSA and they say that the dealership actually can claim up the cancellation fee on the car but that could be a couple of grand.

Just got off the phone with BMW Group and they are going to call the dealership and try and resolve this and get there side of the story.

Anyone here a good lawyer?

Yip as I mentioned in an earlier post, the most they can charge you under the CPA is a reasonable cancellation fee. So seeing that you came to an 'amicable' settlement, I presume you paid a cancellation fee? If so, how much did you pay ...
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07-12-2018, 08:11 PM
Post: #33
RE: Zambesi Auto Complaint and Advise Needed
I wouldn’t want to pay a cent, period
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